Re: Following the Kahnawake Gaming Commission's 2026-04-28 referral — request for written specifics and proposed conversation

Good afternoon Mr. [the patron],

Let me quickly introduce myself: my name is Mackenzie and I am the Chief Compliance Officer at Playground. Included on this email is Martin, my Assistant Compliance Officer.

We acknowledge receipt of your email and request and look forward to arranging a call with you to discuss this matter directly. We believe a conversation is the most appropriate and efficient way to address your questions and work towards a resolution.

Please let us know your availability for next week and we will coordinate a suitable time that works for all of us.

Regards,

[image: Playground Logo]

*Mackenzie Kirby* *Chief Compliance Officer* *p:* [redacted] *e:* [a Playground operator email] *w: www.playground.ca <https://www.playground.ca>*

On Tue, Apr 28, 2026 at 3:40 PM [the patron] < [patron email]> wrote:

> Dear Sir or Madam, > > This letter responds to the Kahnawake Gaming Commission's referral of > 2026-04-28, in which the Commission communicated Playground Poker Club's > position that my current access restriction is a temporary measure intended > to be resolved through a conversation with the licensee, and directed me to > your addresses. > > I am prepared to discuss this matter by telephone or in a video meeting, > in a professional and courteous manner. I am generally available between > 09:00 and 18:00 Eastern, Monday through Friday, and can accommodate > evenings or weekends if needed. Please provide a direct phone number for > either of you, or a calendar link, so that a meeting time can be confirmed. > > Given the duration of the restriction and the absence of written > communication to date, please provide written answers to the following > items prior to our conversation: > > 1. The date on which the access restriction was placed on my player > account. > 2. The recorded reason or incident reference, if any, associated with > the restriction. > 3. The role of the individual who authorized the restriction. A role > title is sufficient. > 4. The scope of the restriction — whether it applies only to the poker > room, to the entire Playground property including the slot floor, and > whether it extends to affiliated tournament events such as the 2026 WSOP > Circuit scheduled at Playground from 10 to 25 May 2026. > 5. The conditions, if any, that the licensee considers necessary for > restoration of my full access. > 6. Confirmation of whether any portion of my access has already been > restored as of today. > > Please indicate in your reply which items will be addressed in writing in > advance and which will be reserved for the conversation. > > I will follow up in writing on the day of our conversation to confirm what > was discussed and any agreed next steps, and I will keep the Commission > informed of the outcome as it has requested. > > My player card number is 2875. > > Please respond at your earliest convenience to confirm a meeting time. > > Sincerely, > > [the patron] > > Mobile: [phone] > > Email: [patron email] >

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