The written record with Playground Poker Club and WPT.

Every executive-level email sent. The March 2024 messages were written before any ban existed — they are the escalation of the original customer-service complaint about the waitress incident, by a still-active patron trying to reach senior leadership. The October 2024 messages were written after the patron drove two hours to the venue and discovered, at a slot machine that would not read his card, that a ban had been silently placed during the preceding months of executive silence, and include the escalation to the World Poker Tour concerning WPT-sanctioned events at Playground Poker Club. The three April 14, 2026 messages — Final Written Request to Playground, Follow-up to the WPT, and Formal Complaint to the Kahnawà:ke Gaming Commission, filed through the KGC complaint process — were sent within a two-minute window from the patron's own Outlook Sent Items. The author's personal details have been removed from each message. Click any entry to read the full text.

See also: FAQ — frequently asked questions about this record